tag:status.beachbodyondemand.com,2005:/historyBODi On Demand Status - Incident History2024-03-19T01:49:15-07:00BODi On Demandtag:status.beachbodyondemand.com,2005:Incident/188163002023-10-16T23:30:50-07:002023-10-16T23:30:50-07:00MYX Bike Tablet Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>23:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>Scheduled</strong> - Beachbody On Demand will be undergoing a maintenance on 10/16/2023, Monday from 11:00 PM PT to 11:30 PM . During this time, account registration and login on the MYX Bike tablet will be impacted. We apologize for any inconvenience.</p>tag:status.beachbodyondemand.com,2005:Incident/186655882023-10-02T07:24:13-07:002023-10-02T07:24:13-07:00Login issues with BODi Platforms<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:24</var> PDT</small><br><strong>Resolved</strong> - We sincerely apologize for the inconvenience and are working on preventing future incidents. All services are now operational.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:38</var> PDT</small><br><strong>Update</strong> - BODi is currently experiencing an intermittent issue impacting all platforms. We are working towards resolving the issue and apologize for any inconvenience.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>04:46</var> PDT</small><br><strong>Investigating</strong> - BODi is currently experiencing an intermittent issue impacting all platforms. We are working towards resolving the issue and apologize for any inconvenience.</p>tag:status.beachbodyondemand.com,2005:Incident/175646342023-06-13T13:58:13-07:002023-06-13T13:58:13-07:00Sev2 - AWS Regional Outage causing issues within BODi apps.<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:58</var> PDT</small><br><strong>Resolved</strong> - The Impact has been mitigated and services are restored.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:37</var> PDT</small><br><strong>Investigating</strong> - The team is aware of a regional third party outage impacting the Bike tablet and ability to search for content on other platforms.</p>tag:status.beachbodyondemand.com,2005:Incident/158879752023-01-19T23:55:17-08:002023-01-19T23:55:17-08:00Beachbody On Demand Maintenance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:55</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:26</var> PST</small><br><strong>Scheduled</strong> - Beachbody On Demand will be undergoing a maintenance on 01/19/2023, Thursday from 10:00 PM PT to 01/20/2023 02:00 AM PT. During this time, account creation on BOD iOS, Android, Roku, AppleTV, and GoogleTV will be impacted. We apologize for any inconvenience this may cause.</p>tag:status.beachbodyondemand.com,2005:Incident/158842952023-01-19T11:13:33-08:002023-01-19T11:13:33-08:00SEV1 - Login issue with multiple Beachbody Platforms<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:13</var> PST</small><br><strong>Resolved</strong> - All BOD functionality has been restored. We apologize for any inconvenience this may have caused and will work to prevent future occurrences of this incident.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:43</var> PST</small><br><strong>Investigating</strong> - There is an ongoing issue impacting all functionality across BOD. Team is working on addressing the issue and hope to have systems recovered shortly</p>tag:status.beachbodyondemand.com,2005:Incident/127466582022-11-07T12:56:27-08:002022-11-07T12:56:27-08:00Intermittent streaming and content issues impacting BOD on all platforms<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:56</var> PST</small><br><strong>Resolved</strong> - All BOD platforms are now operational. We sincerely apologize for any inconvenience this may have caused.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:06</var> PST</small><br><strong>Investigating</strong> - BOD is encountering intermittent issues impacting all platforms. Our team is aggressively troubleshooting the issue and hope to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/113020462022-09-28T14:07:25-07:002022-09-28T14:07:25-07:00SEV 1 - Customers Unable to Sign In on BOD<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Resolved</strong> - BOD is now operational across all platforms. We apologize for any inconvenience this may have caused.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>Investigating</strong> - Team is troubleshooting an ongoing outage impacting all BOD platforms. We hope to have this addressed shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/110927302022-09-13T01:00:36-07:002022-09-13T01:00:36-07:00Beachbody On Demand Maintenance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Scheduled</strong> - Beachbody will be undergoing a maintenance starting at 12:00am PST on Tuesday, 9/13 and lasting approximately one hour. We apologize for any inconvenience this may cause.</p>tag:status.beachbodyondemand.com,2005:Incident/66564282021-04-01T12:11:02-07:002021-04-01T12:11:02-07:00Registration is currently down<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>12:11</var> PDT</small><br><strong>Resolved</strong> - BODWeb account creation is now operational. We apologize for any inconvenenience this may have caused</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> PDT</small><br><strong>Identified</strong> - There is an issue preventing registration on BODWeb. Team is aggressively working on a solution and hope to have this addressed shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/64390942021-03-02T14:04:18-08:002021-03-02T14:04:18-08:00BOD Video Playback Intermittency<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:04</var> PST</small><br><strong>Resolved</strong> - BOD is operational across all platforms. We sincerely apologize for any inconvenience the issue may have caused.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Investigating</strong> - There is an ongoing issue impacting playback across all BOD platforms. The team is aggressively troubleshooting and we hope to have systems restored momentarily.</p>tag:status.beachbodyondemand.com,2005:Incident/63258622021-02-19T00:05:03-08:002021-02-19T00:05:03-08:00Beachbody on Demand Maintenance<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>00:05</var> PST</small><br><strong>Resolved</strong> - We have recovered from the maintenance window. All BOD features are operational across all platforms.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>22:08</var> PST</small><br><strong>Investigating</strong> - As part of a planned maintenance, new account creation will be down across all BOD platforms starting Thursday at 10:00pm pst until Friday at 1:00 am pst. Login, video playback, and all other BOD features will be fully operational during this time. We apologize for any inconvenience this may cause.</p>tag:status.beachbodyondemand.com,2005:Incident/60911982021-01-23T04:44:56-08:002021-01-23T04:44:56-08:00eCommerce Platform Upgrade and Payment Gateway Re-Platform Maintenance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:44</var> PST</small><br><strong>Completed</strong> - BOD has recovered from the planned maintenance. All features and systems are operational on all platforms.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Scheduled</strong> - As part of a planned maintenance, new account creation will be down across all BOD platforms starting Friday at 6:30pm pst until Saturday at 5:00 am pst. Login, video playback, and all other BOD features will be fully operational during this time. We apologize for any inconvenience this may cause.</p>tag:status.beachbodyondemand.com,2005:Incident/60068472021-01-12T10:00:24-08:002021-01-12T10:00:24-08:00BOD Registrations Intermittently Down<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Resolved</strong> - This issue has now been resolved. BOD registration is currently operational across all platforms.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:28</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent down issues with BOD Registration. Our team is working on resolving the issue and hope to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/59721692021-01-07T13:12:49-08:002021-01-07T13:12:49-08:00BOD is Down<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:12</var> PST</small><br><strong>Resolved</strong> - BOD is fully operational across all clients. We apologize for any inconvenience this may have caused.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:01</var> PST</small><br><strong>Investigating</strong> - BOD is experiencing intermittent login and playback issues across all clients. Team is investigating the issue and hopes to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/59474642021-01-04T15:02:35-08:002021-01-04T15:02:35-08:00BOD is Down<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - BOD is fully operational across all clients. We apologize for any inconvenience this may have caused.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:22</var> PST</small><br><strong>Investigating</strong> - BOD login and playback is down across all platforms. Our engineers are investigating the problem and hope to have it addressed shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/58016202020-12-14T15:04:24-08:002020-12-14T15:04:24-08:00BOD Web Programs are Intermittently Failing to Load<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:04</var> PST</small><br><strong>Resolved</strong> - BOD Web Content and Video Playback is available again to the users. We apologize again for any inconvenience this may have caused.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Investigating</strong> - BOD Web programs are intermittently failing to load on programs details pages. This is also causing issues for video playback on Web. We apologize for any inconvenience and hope to have this addressed shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/55889762020-11-17T12:43:43-08:002020-11-17T12:43:43-08:00Sev1: BOD video playback, content rendering is intermittently failing across all clients<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:43</var> PST</small><br><strong>Resolved</strong> - BOD is fully operational across all clients. We apologize again for any inconvenience this may have caused.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:21</var> PST</small><br><strong>Investigating</strong> - BOD is currently experiencing an issue impacting video playing and the displaying of content across all platforms. We apologize and hope to have this resolve shortly</p>tag:status.beachbodyondemand.com,2005:Incident/54909672020-11-04T16:01:52-08:002020-11-04T16:01:52-08:00Sev1- Beachbody On Demand is down across all clients<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:01</var> PST</small><br><strong>Resolved</strong> - No further issues have been reported. This incident is now closed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:54</var> PST</small><br><strong>Monitoring</strong> - Beachbody on demand is fully operational across all clients. We apologize any inconvenience this may have caused and are taking measures to prevent future issues.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:53</var> PST</small><br><strong>Investigating</strong> - Beachbody NOC has received a report that a Beachbody On Demand is down across all clients. The team is gathering further information on the problem and will issue an update in the next 10-15 minutes.</p>tag:status.beachbodyondemand.com,2005:Incident/54440772020-10-29T13:25:33-07:002020-10-29T13:25:33-07:00BOD Web Content and Video Playback Intermittency<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:25</var> PDT</small><br><strong>Resolved</strong> - BOD Web has recovered from the Content and Video Playback outage and is now fully operational. We apologize for any inconvenience this may have caused.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>11:44</var> PDT</small><br><strong>Update</strong> - BOD Web Content is intermittently loading for some users. Please refresh your browser if you are experiencing an issue. Our team is troubleshooting the issue and will have it resolved shortly.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>11:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue wherein BOD Content and Video Playback availability is intermittent right now. More details to follow as they become available.</p>tag:status.beachbodyondemand.com,2005:Incident/54280632020-10-27T14:32:09-07:002020-10-27T14:32:09-07:00BOD Web Programs Page is Failing to Load Content.<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:32</var> PDT</small><br><strong>Resolved</strong> - BOD Web has recovered from the content outage and is now fully operational. We apologize for any inconvenience this may have caused.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:23</var> PDT</small><br><strong>Investigating</strong> - BOD Web is experiencing issues showing content on the Web programs page (beachbodyondemand.com/programs). Team is in the process of addressing and hope to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/52283462020-10-01T11:27:50-07:002020-10-01T11:27:50-07:00BOD Intermittent Loading Issues<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> PDT</small><br><strong>Resolved</strong> - Our engineers have resolved the issue and we sincerely apologize for any inconvenience this may have caused. If you are continuing to experience any intermittent loading on BOD Web, please follow the steps outlined in the below article for clearing browser cookies. https://faq.beachbody.com/app/answers/detail/a_id/4688/catid/0/TLP/0</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:01</var> PDT</small><br><strong>Investigating</strong> - BOD Web is intermittently failing to load for some users. We are in the process of addressing the issue and hope to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/49969522020-09-01T16:48:13-07:002020-09-01T16:48:13-07:00MBF program is inaccessible from BOD iOS and Android Applications.<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Resolved</strong> - MBF is accessible again to the users on both iOS and Android Applications. This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. MBF is accessible again to the users on both iOS and Android Applications.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting MBF Program accessibility from BOD iOS and Android Applications. More details to follow as they become available.</p>tag:status.beachbodyondemand.com,2005:Incident/48780802020-08-17T21:50:05-07:002020-08-17T21:50:05-07:00SEV1- OIM Is Down<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:50</var> PDT</small><br><strong>Resolved</strong> - BOD has recovered and is operational across all platforms. We apologize again for the issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:49</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:10</var> PDT</small><br><strong>Investigating</strong> - BOD is experiencing intermittent login issues. Our engineers are investigating the issue and hope to have it resolved shortly.</p>tag:status.beachbodyondemand.com,2005:Incident/48256272020-08-10T15:32:35-07:002020-08-10T15:32:35-07:00BOD Content Intermittent Availability Issues<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>15:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>14:30</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>14:11</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue wherein BOD Content availability is intermittent right now. More details to follow as they become available.</p>tag:status.beachbodyondemand.com,2005:Incident/41135252020-05-14T15:59:31-07:002020-05-14T15:59:31-07:00SEV 1 - BOD is Down<p><small>May <var data-var='date'>14</var>, <var data-var='time'>15:59</var> PDT</small><br><strong>Resolved</strong> - BOD has recovered and is operational across all platforms. We apologize again for the issue.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>15:44</var> PDT</small><br><strong>Identified</strong> - We are experiencing issues impacting BOD across all clients. We apologize for any inconvenience this is causing and are working to have this resolved shortly.</p>